Crafting CX Solutions
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ServDesk – Agent Desktop Solution
ServEngage - Video Engagement
Software-defined WAN
CRM Connectors
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What We Do
CX Design
Cloud Contact Center
Automation & Self-service
Analytics & Workforce Engagement
Managed Services
Solutions
COVID-19 Vaccine – Digital Scheduling System
Contact Center Design & Consulting
AWS CCI Solutions
Google CCAI Solutions
Omnichannel Customer Experience
Virtual Assistants
ServDesk – Agent Desktop Solution
ServEngage - Video Engagement
Software-defined WAN
CRM Connectors
Robotic (Process) Automation
Workforce Optimization
Contact Center Analytics
Digital Engineering
Technology Partners
Cisco
Amazon Connect
NICE
Verint
All Partners
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Resources
Brochures
Whitepapers
Customer Stories
e-Books
On-Demand Webinars
PDF
April 12 | 2 Pages
ServDesk - Fully customizable agent desktop for Amazon Connect
#Brochure
PDF
Dec 02 | 2 Pages
ServEngage - Create immersive customer experiences with rich video engagement
#Brochure
PDF
Nov 27 | 4 Pages
Maximizing the Business Value of Contact Centers and Collaboration Solutions
#Contact Centers #Brochure
PDF
Nov 12 | 4 Pages
Customer Experience Management
#CEM #Brochure
PDF
Sep 26 | 5 Pages
Turn Multi-channel Analytics on Unlock Real Business Value from Customer Interactions
#Analytics #Brochure
PDF
Sep 26 | 4 Pages
UCCX
#Contact Centers #Express #Brochure
PDF
Sep 26 | 3 Pages
UCCE
#Contact Centers #Enterprise #Brochure
PDF
Sep 26 | 2 Pages
Consulting and Assessment
#Digital engineering #Consulting #Assessment #Brochure
PDF
Sep 26 | 2 Pages
Data Engineering
#Digital engineering #Data #Brochure
PDF
Sep 26 | 2 Pages
Cloud Engineering
#Digital engineering #Cloud #Brochure
PDF
Sep 26 | 2 Pages
Testing
#Digital engineering #Testing #Brochure
PDF
Sep 26 | 2 Pages
Software Engineering
#Digital engineering #Software #Brochure
PDF
Sep 26 | 2 Pages
Support and Maintenance
#Digital engineering #Support #Maintenance #Brochure
PDF
Sep 26 | 2 Pages
UX and Usability
#Digital engineering #UX #Usability #Brochure
PDF
Dec 24 | 9 Pages
The New Customer Experience and the Elevated Role of the Contact Center
#Contact Centers #CC #Whitepaper
PDF
Sep 26 | 8 Pages
Contact Centers (CC) are one of the most critical touchpoints for businesses today
#Contact Centers #CC #Whitepaper
PDF
Mar 12 | 2 Pages
Europe's Leading Pharma Company Improves IT Stability and Contact Center Performance with Servion Managed Services
#Success Story #Healthcare
PDF
Feb 26 | 2 Pages
A global consumer & home electronics giant ensures higher contact center stability and improved CX
#Success Story #Consumer & Home Electronics
PDF
Feb 26 | 2 Pages
A global risk & claims service provider ensures superior agent and supervisor desktop experience and better CX
#Success Story #Banking
PDF
Nov 3 | 2 Pages
One of the world's largest healthcare products company migrates from on-premise contact center to Amazon Connect
#Success Story #Healthcare
PDF
Oct 13 | 2 Pages
Leading Bank in Malaysia automates collections, card operations, and fulfillment
#Success Story #Banking
PDF
Oct 13 | 2 Pages
Leading US-based global IT company deepens RPA capabilities with Servion
#Success Story #IT Company
PDF
Aug 11 | 2 Pages
Global contact center software leader builds a fully Integrated Salesforce Lightning Interface
#Success Story #Contact Center
PDF
Aug 11 | 2 Pages
Leading call recording provider reengineers its platform for better CX and automation
#Success Story #Contact Center
PDF
Aug 11 | 2 Pages
Leading Contact Center ISV ensures superior agent-supervisor experience with an Insightful Desktop Wallboard solution
#Success Story #Contact Center
PDF
Aug 11 | 2 Pages
Leading Contact Center ISV improves customer satisfaction with a new chat solution
#Success Story #Contact Center
PDF
Aug 11 | 2 Pages
Leading US bank launches a modern Internet Banking Platform for credit card services
#Success Story #Contact Center
PDF
Aug 11 | 2 Pages
US based mental health platform re-engineers CX for better HIPAA compliance
#Success Story #Mental Health
PDF
Aug 05 | 2 Pages
Leading multinational bank improves CX with analytics-driven quality assurance
#Success Story #Banking
PDF
Aug 05 | 2 Pages
Leading B2B pharma company improves agent capacity and efficiency
#Success Story #Pharma
PDF
June 04 | 2 Pages
Leading US bank improves agent-supervisor engagement with Servion's WFM Connector
#Success Story #Banking
PDF
June 02 | 2 Pages
Leading US based cloud contact center integrates communication with Five9 Contact Center and Avaya Aura UC
#Success Story #Cloud Contact Center
PDF
May 06 | 2 Pages
Leading chemical company embraces cloud contact center solution to mitigate the pandemic crisis
#Success Story #Chemical Company
PDF
May 06 | 2 Pages
Leading US travel agency handles spike in call volumes by deploying a pre-emptive IVR solution
#Success Story #Travel
PDF
May 06 | 2 Pages
North America’s leading telecom service provider reduces operational cost by enhancing IVR & Chat
#Success Story #Telecom
PDF
Apr 21 | 2 Pages
Leading travel technology company mitigates COVID-19 crisis with Remote Agent Connectivity
#Success Story #Travel #COVID-19
PDF
Apr 17 | 2 Pages
North America's leading Telecom service provider mitigates COVID-19 crisis with a WFH solution
#Success Story #Telecom #COVID-19
PDF
Apr 17 | 2 Pages
NYC's largest healthcare provider mitigates COVID-19 crisis with Remote Agent Connectivity
#Success Story #Healthcare #COVID-19
PDF
Sep 26 | 5 Pages
The largest telecom player in the Middle East reduces wait times for customers
#Customer Stories
PDF
Sep 26 | 5 Pages
A voluntary healthcare organization improves agent efficiency and delivers on their brand promise
#Customer Stories
PDF
Sep 26 | 5 Pages
A US-based travel giant transforms its contact center into a customer experience hub
#Customer Stories
PDF
Sep 26 | 5 Pages
A leading property and casualty insurer company improves customer satisfaction
#Customer Stories
PDF
Sep 26 | 5 Pages
A leading International bank in the UAE provides intelligent self-service
#Customer Stories
PDF
Sep 26 | 5 Pages
A leading International bank creates seamless omni-channel customer experience
#Customer Stories
PDF
Sep 26 | 5 Pages
A leading Indian IT service provider improves service efficiency and enhances customer experience
#Customer Stories
PDF
Sep 26 | 5 Pages
A leading global bank delivers consistent multi-country customer experience
#Customer Stories
PDF
Sep 26 | 5 Pages
A leading automotive service provider improves FCR and drives better customer experience
#Customer Stories
PDF
Sep 26 | 5 Pages
A leading automotive dealer leverages scalable and effective customer collaboration infrastructure
#Customer Stories
PDF
Sep 26 | 5 Pages
A leading Asian bank replaces legacy systems and delivers exceptional customer experience
#Customer Stories
PDF
Sep 26 | 5 Pages
A leading American airline improves customer experience the Servion way
#Customer Stories
PDF
Sep 26 | 5 Pages
A large BPO automates its contact center and improves customer experience
#Customer Stories
PDF
Sep 26 | 5 Pages
A global leader in musculoskeletal healthcare strengthens collaboration among employees
#Customer Stories
PDF
Sep 26 | 5 Pages
A European health research organization modernizes its Contact Center to achieve operational excellence
#Customer Stories
PDF
Sep 26 | 5 Pages
CX WP Customer Engagement Hub
#Customer Stories
PDF
Sep 26 | 5 Pages
The four big waves of contact center technology
#Customer Stories
PDF
April 28 | 22 Pages
Best Practices for a Seamless Omnichannel Customer Experience
#omnichannel #CX #contactcenter
PDF
March 22 | 10 Pages
How massively successful businesses are winning with CCaaS
#Cloud Contact Centers #CC #eBook
April 13 2021
Delivering CX Excellence with Analytics-Driven Quality
#Contact Center
Mar 26 2021
Rescue the Modern Contact Center With Best of Breed AI & RPA
#Contact Center #Breed Service Providers
Oct 15 2020
Realigning CX to the New Normal with Best of Breed Service Providers
#Contact Center #Breed Service Providers
July 15 2020
Creating Magical Experiences: With or Without Cloud webinar
#Contact Center #With or Without Cloud
June 02 2020
Best Practices for Migrating your Contact Center to the Cloud
#Contact Centers #Cloud Migration