Crafting CX Solutions

Drive seamless, consistent, and personalized customer journeysAutomation & Self-service

Empower customers with intelligent self-service, using AI to automatically tailor experiences and reduce costs.

Servion’s next-generation automation and self-service solutions help enterprises reduce operational costs, drive higher customer satisfaction by reducing complexity, and better engage agents with more stimulating work.

Automatically detect customers calling from a mobile device and offer them the option of being redirected to digital self-service. Support growing call volume with intelligent, conversational chat and voice bots that combine natural language processing and understanding (NLP/NLU) with machine learning and predictive algorithms. Improve efficiency by having customers authenticate themselves hands-free using voice biometrics. The possibilities (and benefits) are endless.

Speech Biometrics

About one-third of global smartphone users use voice search at least once a week to play music, check the weather, and do fun activities. With the rise of voice-enabled personal assistants like Siri and Amazon Alexa, it’s expected that more of these voice searches will require some form of customer authentication (i.e. place orders, check bank balances). Servion’s speech biometrics solutions automate, authenticate, and identify customers without having to go through repetitive verification questions - improving efficiency, costs, and satisfaction while maintaining compliance and security.

Conversational AI

Customers want more human-like engagement with the time-savings of rule-based automation. This is where conversational bots shine, providing customers with a more natural interface for interaction and more in-depth, relevant answers. Servion’s conversational AI solutions utilize NLP from Google, Nuance, Amazon, and others to improve costs and efficiency as well as satisfaction by uncovering customer intent and sentiments to continually improve quality of service.

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Robotic Process Automation (RPA)

Servion's RPA services enable enterprises to streamline repetitive, rule-based tasks so that human resources can focus on more complex, time-consuming, or emotionally involved interactions that require their specialized skills and attention. Our RPA services use technology from NICE, UIPath, Automation Anywhere, and more - covering everything from desktop and process automation to optical character recognition (OCR) automation that seamlessly links front and back office processes through scalable virtual robots.

Related Resources

  • Brochure

    Transforming Customer Experience with Robotic Process Automation

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  • Success Story

    A leading International bank in the UAE provides intelligent self-service

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  • Success Story

    A large BPO automates its contact center and improves customer experience

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