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Experience the Power of Amazon Connect with Servion

Servion, a leading contact center and customer experience (CX) solutions provider delivers end-to-end consulting, migration, and managed services for Amazon Connect. We are an AWS Select and Public Sector APN Consulting Partner that has successfully migrated over 500 contact center customers to Amazon Connect - both small and large-scale - from other leading contact center platforms.

Our team of Amazon Connect experts can design a pure cloud-based contact center solution for your business that has Amazon Connect at its core, augmented by additional AWS services such as Amazon Connect Contact Lens and Contact Center Intelligence (CCI). With one of today’s largest vendor ecosystems, Servion can act as the bridge between your Amazon Connect solution and dozens of strategic technology partners including Verint, Calabrio, NICE InContact, Auraya, Acqueon, and more.

Our team also has extensive experience with hybrid solution deployments where customers retain existing on-premises investments while leveraging Amazon Connect to take advantage of new multichannel, Artificial Intelligence (AI), and analytics capabilities that create more impactful customer and agent experiences.

Maximize your contact center's potential like never before

  • 01

    Two decades of expertise across all major continents and industries

  • 02

    Skilled pool of certified teams with specialized expertise in AWS Associate Architecture and AWS Connect

  • 03

    Additional software modules that increase contact center efficiency and reduce TCO

  • 04

    Multichannel, messaging, AI, analytics and Intelligent Automation

Harness the power of Amazon Connect

Find out how a leading chemical company mitigated the pandemic crisis by migrating to Amazon Connect

Servion Developed Solutions for Amazon Connect

Servion offers ready-to-use tools that can be installed in your AWS account along with Amazon Connect to create a holistic, high-performing contact center solution:

  • ServDesk
  • Custom Reporting: dashboards and historical reports
  • Custom, real-time, and historical reports using AWS Kinesis streams
  • IVR migration tool
  • Plug and play routing logic
  • Emergency and holiday listing
  • Voicemail
  • Customer satisfaction survey

How do we build your journey for Amazon Connect?

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Related Resources

  • Success Story

    One of the world's largest healthcare products company migrates from on-premise contact center to Amazon Connect

  • Success Story

    Leading chemical company embraces cloud contact center solution to mitigate the pandemic crisis

Give your customers the experience they desire

Talk to our Contact Center CX Specialists now